Hi, I’m Briana
Customer Experience Expert
I help entrepreneurs market authentically by teaching them how to create a signature customer experience that will get them more sales from loyal shoppers.
Walk it like I talk it
Experience Alchemy™: the transformation of the customer experience using 3 elements. Done right, this turns browsers into customers, and customers into ambassadors of your brand.
Those elements are:
Storytelling
It’s not what you sell, but who you sell it to. Your customer is the hero of this story.
Value Creation
How does your offering help your ideal customer in life?
Community
Make your customers feel at home. It’s more than a transaction; it’s a relationship.
Sign up for my next training
I conduct regular hands-on strategy and training sessions to walk you through the tools, software, and apps that will help you scale your business. After these trainings, you’re ready to take these tools on head first, and finally implement systems that save time and make money.
Briana has been a integral part of growing my business. From redesigning my product labels during a re-brand, to helping to double my Instagram followers to managing my customer service queue, I couldn’t have grown my company as efficiently without her help.
Gwen JimmereThe Solutions Center
Talkin’ shop about what you’re selling, how to sell it, and who you’re selling it to.
Dirty 30 – The Delusional Deadline
My friends and I used to have a saying: "What are you trying to accomplish, Kendrick Lamar?" This was a question posed on Kendrick's mixtape, Overly Dedicated. It was a valid question. It still is a valid question, just replace his name with mine. If you're like me,...
read moreAnybody Can Get It
The good news is: the gatekeepers are gone. The breaking news is: it’s your turn to shine.
Ready to get started?
Learn It Yourself
I’ll teach you how to start + grow a customer-centric business online.
Managed Service
We’ll partner to make your lifestyle brand a customer favorite.