My previous managers have all described me as a high-level producer, extremely adaptable, dependable, and a pleasure to work with. In every role, I bring my attention to detail and my understanding of the big picture. One of my biggest strengths is the fact that I’m a team player. You will never hear me say “that’s not my job”. I love to research and love learning new things. If someone asks me something I don’t know the answer to, I’m committed to finding it and sharing with my team.
PPC Performance Strategist
June 2017 – Present
I maintain a baseline of 80+ clients, managing their premium digital advertising: search engine marketing, search engine optimization, and social media advertising with monthly budgets of $800 and more. I conduct monthly strategy sessions with my clients to analyze current program performance and consult on adjustments that should be made to their website to hit their business goals.
Senior Digital Web Consultant
August 2016 – May 2017
From copywriting to website design, I built websites for more than 100 small businesses. I consulted and educated my clients on digital marketing strategies, including social media marketing and customer relationship management. As a senior, it was also my duty to coach new web consultants on our fulfillment processes, and collaborate with supervisors and managers on process efficiencies.
Digital Support Supervisor
May 2015 – July 2016
I managed our Website Maintenance team. Under my leadership, the team’s phone queue service level improved to 98%, with an average call volume of 400 calls/month. I trained and managed a group of 16 website developers and digital administrators. I worked with multiple teams to reduce churn, and I provided reporting on numerous departments to executive leadership using Microsoft Excel and Powerpoint.
Digital Social Media Specialist
May 2012 – May 2015
I established a social media presence for over 4,000 small businesses on Facebook. I also generated daily reports for executive leadership via Microsoft Excel and created internal job aids and training documentation for new or updated job functions and projects.
January 2011 – February 2015
I wrote unique, high quality, well-researched content for websites and blogs. This experience gave me a solid understanding of self-hosted WordPress, SEO, and Google Analytics. My writing subjects included: personal finance, relationships, health and wellness, technology, business, social media, education, breaking news. Some of the websites I contributed for was BlackandMarriedWithKids.com, UrbanIntellectuals.com, StupidCents.com, and YoungFinances.com.
Social Media Coordinator
April 2010 – January 2011
As an integral member of the Search team, I drove over 100,000 unique visits to our blogs in 8 months using social media profiles on Facebook, Twitter, Digg, Reddit, StumbleUpon, and Tumblr. I was able to foster partnerships with other personal finance bloggers that included the exchange of written or multimedia content.